“Know Your Case Scheme & Public Grievances Redressal Camp”

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“Know Your Case Scheme & Public Grievances Redressal Camp”

Now as “Know Your Case Scheme & Public Grievances Redressal Camp” of Chandigarh police has been organized in unified way i.e. on every 1st Saturday of every month. The objective of these schemes is to provide easily accessible and speedy machinery for redressal of grievances. Implementation of these directives on a sustained basis would go a long way in creating confidence in public.

“Know your case” scheme was launched by Chandigarh Police in 2013 under the title to bring greater transparency and accountability in police functioning. Under this scheme, citizen visits the concerned Police Stations/units and also in Traffic Lines Sector-29, Chandigarh to check the status of their cases, complaints and also traffic challans. Under this scheme, complainant can visit the concerned police station/unit to know the status of investigation/inquiry.

To bring greater transparency and accountability in police functioning, Chandigarh Police also launched another scheme under title “Public Grievances Redress Campaign” in July 2017 in all police stations of Chandigarh to redress grievances/complaints of public. The main idea behind this scheme is to redress/dispose maximum complaints/grievances of general public more effectively and in the short span of time.

  Today 01.09.2018Know your case & Public Grievances Redressal Campaign was organized in all police stations/units from 10 AM to 2 PM. The SDPO’s and concerned DSP’s personally supervise this campaign.  During this, total 471 persons visited the Police Stations, units under these schemes. 430 persons visited under Public Grievances camp and 41 persons visited under Know your case Scheme. Total 260 complaints have been disposed off during Public Grievances Redressal camp. SDPOs of each sub-division also reviewed the process personally by spending adequate time at police stations of their sub-division. The facts of complaints were discussed with complainants. During the camp problems/issues discussed and instructions/directions regarding these have been issued to concerned Police officials/Beat staff to comply with accordingly.

“Know Your Case Scheme & Public Grievances Redressal Camp”

During the meeting a healthy interaction was made between police and public. The police station wise detail is as under:-

Public Grievances Redress campaign

Sr. No. Police Station/Unit Number of persons visited Total Complaints disposed off during PGRC Campaign
SDPO/Central
1.     PS-03 21 08
2.     PS-11 38 06
3.     PS-SARANGPUR 10 09
4.     PS-17 30 50
SDPO/East
5. PS-19 11 06
6.     PS-26 12 12
7.     PS- IND. AREA 07 05
8.     PS-MM 14 00
9.                  PS-Mauli Jagran 09 14
10.                  PS-IT PARK 12 07
SDPO/South
11.                  PS-31 49 25
12.                  PS-34 40 20
13.                  PS-36 61 43
14.                  PS-39 05 05
15.                  PS-49 22 22
16.                  PS-MALOYA 17 17
Other Units
17. W&CSU 47 04
18.                  Cyber Cell 13 01
19. EOW 06 00
20. Crime Branch 00 00
21. Operation Cell 00 00
22. Traffic 06 06
               Total 430 260

Detail of Know Your Case Scheme

 Sr. No. Police Station/Unit Number of persons visited during KYC
SDPO/Central
1.     PS-03 00
2.     PS-11 00
3.     PS-SARANGPUR 01
4.     PS-17 08
SDPO/East
5. PS-19 00
6.     PS-26 00
7.     PS- IND. AREA 03
8.     PS-MM 00
9.                  PS-Mauli Jagran 00
10.                  PS-IT PARK 00
SDPO/South
11.                  PS-31 00
12.                  PS-34 03
13.                  PS-36 02
14.                  PS-39 00
15.                  PS-49 19
16.                  PS-MALOYA 00
Other Units
17. W&CSU 01
18.                  Cyber Cell 00
19. EOW 02
20 Operation Cell 00
21. Crime Branch 02
22. Traffic 00
               Total 41

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