“Know Your Case Scheme & Public Grievances Redressal Camp”

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“Know Your Case Scheme & Public Grievances Redressal Camp”

Now as “Know Your Case Scheme & Public Grievances Redressal Camp” of Chandigarh police has been organized in unified way i.e. on every 1st Saturday of every month. The objective of these schemes is to provide easily accessible and speedy machinery for redressal of grievances. Implementation of these directives on a sustained basis would go a long way in creating confidence in public.

“Know your case” scheme was launched by Chandigarh Police in 2013 under the title to bring greater transparency and accountability in police functioning. Under this scheme, citizen visits the concerned Police Stations/units and also in Traffic Lines Sector-29, Chandigarh to check the status of their cases, complaints and also traffic challans. Under this scheme, complainant can visit the concerned police station/unit to know the status of investigation/inquiry.

To bring greater transparency and accountability in police functioning, Chandigarh Police also launched another scheme under title “Public Grievances Redress Campaign” in July 2017 in all police stations of Chandigarh to redress grievances/complaints of public. The main idea behind this scheme is to redress/dispose maximum complaints/grievances of general public more effectively and in the short span of time.

  Today 01.09.2018Know your case & Public Grievances Redressal Campaign was organized in all police stations/units from 10 AM to 2 PM. The SDPO’s and concerned DSP’s personally supervise this campaign.  During this, total 471 persons visited the Police Stations, units under these schemes. 430 persons visited under Public Grievances camp and 41 persons visited under Know your case Scheme. Total 260 complaints have been disposed off during Public Grievances Redressal camp. SDPOs of each sub-division also reviewed the process personally by spending adequate time at police stations of their sub-division. The facts of complaints were discussed with complainants. During the camp problems/issues discussed and instructions/directions regarding these have been issued to concerned Police officials/Beat staff to comply with accordingly.

“Know Your Case Scheme & Public Grievances Redressal Camp”

During the meeting a healthy interaction was made between police and public. The police station wise detail is as under:-

Public Grievances Redress campaign

Sr. No.Police Station/UnitNumber of persons visitedTotal Complaints disposed off during PGRC Campaign
SDPO/Central
1.    PS-032108
2.    PS-113806
3.    PS-SARANGPUR1009
4.    PS-173050
SDPO/East
5.PS-191106
6.    PS-261212
7.    PS- IND. AREA0705
8.    PS-MM1400
9.                 PS-Mauli Jagran0914
10.                 PS-IT PARK1207
SDPO/South
11.                 PS-314925
12.                 PS-344020
13.                 PS-366143
14.                 PS-390505
15.                 PS-492222
16.                 PS-MALOYA1717
Other Units
17.W&CSU4704
18.                 Cyber Cell1301
19.EOW0600
20.Crime Branch0000
21.Operation Cell0000
22.Traffic0606
               Total430260

Detail of Know Your Case Scheme

 Sr. No.Police Station/UnitNumber of persons visited during KYC
SDPO/Central
1.    PS-0300
2.    PS-1100
3.    PS-SARANGPUR01
4.    PS-1708
SDPO/East
5.PS-1900
6.    PS-2600
7.    PS- IND. AREA03
8.    PS-MM00
9.                 PS-Mauli Jagran00
10.                 PS-IT PARK00
SDPO/South
11.                 PS-3100
12.                 PS-3403
13.                 PS-3602
14.                 PS-3900
15.                 PS-4919
16.                 PS-MALOYA00
Other Units
17.W&CSU01
18.                 Cyber Cell00
19.EOW02
20Operation Cell00
21.Crime Branch02
22.Traffic 00
               Total41

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