Haryana Chief Minister Nayab Singh Saini was paid a courtesy call by the Chairpersons and Vice-Chairpersons of various Boards and Corporations of the state at Sant Kabir Kutir on Monday.
Congratulating them on their new responsibilities, the Chief Minister said that Boards and Corporations serve as an important link between the government and the public. He emphasized that it is the collective responsibility of all concerned to ensure that the benefits of government welfare schemes reach the right beneficiaries in a timely manner.
He said that the Haryana Government is working with a commitment to good governance, transparency and public service. He urged all Boards and Corporations to function with the same spirit and ensure the timely resolution of people’s grievances in their respective sectors.
Nayab Singh Saini said that all Chairpersons and Vice-Chairpersons should discharge their responsibilities with complete honesty and dedication, and play an active role in effectively implementing the government’s development and public welfare policies at the grassroots level.
On this occasion, OSD to the Chief Minister Bharat Bhushan Bharti, Satish Poonia, Special Officer (Grievance Redressal) Bhopal Khadri, Chairman of the Haryana State Agricultural Marketing Board Vedpal along with the newly appointed Chairpersons and Vice-Chairpersons of various Boards and Corporations, were present.
CM Window Emerges as the Most Effective Platform for Redressal of Public Grievances in Haryana
Over 15.71 lakh complaints received so far; more than 14.09 lakh grievances resolved
In Haryana, the CM Window has emerged as the most effective platform for the prompt, transparent and accountable redressal of public grievances, strengthening good governance through information technology. In line with the directions of Chief Minister Nayab Singh Saini, every complaint received on the CM Window is immediately forwarded to the concerned department, with instructions to initiate action within one week for its disposal.
As a result of this mechanism, a total of 15,71,284 complaints have been received on the CM Window so far, out of which 14,09,483 complaints have been resolved. Action on the remaining complaints is underway within the prescribed timeline.
Deputy Principal Secretary to the Chief Minister and In-charge of CM Window Monitoring, Ajay Kumar, on Monday reviewed the status of grievance redressal by various departments from Haryana Niwas, Sector-3, Chandigarh. He said that Chief Minister Nayab Singh Saini personally monitors the functioning of the CM Window on a regular basis and continuously receives feedback regarding the disposal of complaints.
Ajay Kumar told the officers that the Chief Minister’s clear message is that whenever a citizen registers a complaint on the CM Window, he or she approaches the Chief Minister with an expectation of justice and assistance. Therefore, negligence or a merely procedural approach at any level will not be tolerated. Every complaint must be resolved in a time-bound, qualitative and fact-based manner.
During the review meeting, he examined 16 complaints on a random basis. Expressing displeasure over unnecessary delays and negligence found in several cases at the departmental level, he directed that departmental notices be issued against the concerned officers.
He also directed the Deputy Director of the Agriculture Department, Fatehabad, to report to the Chief Minister’s Office next Monday regarding the complaint of Banwari Lal, a resident of Dhani Majra village in Fatehabad district, whose Bhavantar Bharpai compensation amount had not been released even after two years.
Similarly, he directed that a show-cause notice be issued to the Sarpanch in connection with allegations of withdrawal of nearly Rs. 68 lakh from the Panchayat fund through fake bills in Nathupur village of Sonipat district. He also directed the issuance of show-cause notices to the concerned officials regarding complaints of alleged illegal excavation and sale of soil from the Begampur Drain in Panipat.
He instructed all Deputy Commissioners, Superintendents of Police and Heads of Departments to regularly review the complaints pending on the CM Window and ensure that grievance redressal is not confined merely to paperwork, but provides actual relief to the complainants.
It is noteworthy that the Haryana Government launched the CM Window on December 25, 2014, on the occasion of Good Governance Day. Initially implemented at the district headquarters, the system was later extended to the sub-divisional level for the convenience of the public. As soon as a complaint is registered, the applicant receives a registration number through SMS, enabling them to track the progress of their complaint online.
The Haryana Government aims to provide transparent, responsive and effective governance through the CM Window so that every citizen’s grievance is resolved in a time-bound manner and public confidence in good governance is further strengthened.
OSDs to the Chief Minister Vivek Kalia and Sh. K.S. Sandhu, along with CM Window Nodal Officers from various departments, were also present during the meeting.
Projects Must Be Completed Within the Prescribed Timelines: CM Nayab Singh Saini
Solar power systems to be installed on mandi sheds: CM
Farmers from North India to sell their produce at Ganaur International Mandi
Maratha Shaurya Memorial to be constructed at Kala Amb
Haryana Chief Minister Nayab Singh Saini said that officials must ensure the timely completion of all ongoing government projects within the stipulated deadlines so that people receive their benefits without delay.
The Chief Minister was chairing the State PRAGATI Project Review Meeting, during which he reviewed in detail 12 projects worth more than Rs. 75 crore and issued necessary directions to the concerned officials.
He directed that the implementation period of any project should not be extended, as delays increase the project cost and impose an additional financial burden on the government. Moreover, such delays prevent citizens from receiving the intended benefits on time. He also directed that solar power systems be installed on the sheds being constructed at the Apple Market, Pinjore, and the International Fruits, Flowers, Vegetables and Horticulture Market at Ganaur to make these mandis self-reliant in terms of electricity.
The Chief Minister said that three air-conditioned sheds have already been constructed in the mandi. Around 20 per cent of the area will be developed as green space, and plantations will also be undertaken along both sides of the roads. He directed officials to make arrangements for a Ranney well, light and sound systems, and facilities for rainwater harvesting and its effective utilisation. He said that the mandi would emerge as one of the finest and most modern agricultural markets in North India, enabling farmers from Uttar Pradesh, Jammu & Kashmir, Punjab, Himachal Pradesh and other states to market their produce and earn better returns.
*Optical Fibre Connectivity to Gram Panchayats in Final Phase*
The Chief Minister directed officials to expedite the expansion of BharatNet services to every Gram Panchayat in the state so that high-quality internet connectivity becomes available at the earliest. He said that work to provide optical fibre connectivity to 5,200 Gram Panchayats has reached the final stage, while the remaining nearly 1,000 Gram Panchayats will also be covered soon. Under the scheme, connectivity will be provided to every Gram Panchayat, school, health centre, Anganwadi, e-library and other public institutions.
