Air India remains in solidarity with the families who lost their dear ones in the tragic accident on 12 June 2025. Air India and its parent company, Tata Sons, are fully committed to providing all support to them during this difficult time.
A centralised helpdesk, active since 15 June, has been assisting families in processing claims for the interim compensation of ₹25 lakh or approximately GBP 21,500 to the families of each of the deceased and to the survivor, to help address immediate financial needs. This single-window system ensures faster documentation and helps initiate compensation procedures promptly.
The interim compensation began being released from 20 June 2025, with three families having received payments so far, and the remaining claims being processed.
This is in addition to the ₹1 crore or approximately GBP 85,000 support already announced by Tata Sons. Air India has also been reaching out to those who were injured and the families of those who lost their lives on the ground to initiate the compensation process for them.
Since the accident, over 500 volunteers from Air India and 17 other Tata group companies have united to offer heartfelt assistance to everyone affected by the tragedy. Each affected family has been assigned at least one dedicated, trained caregiver from Air India’s Special Assistance team to provide 24/7 support.
The families are also being assisted throughout the hospital processes, including during DNA identification. When the mortal remains are released by the hospital, at least one caregiver accompanies each family to facilitate the transportation as well as funerals, while ensuring the dignity and utmost respect for the deceased and their loved ones. Families are also being provided other comprehensive financial assistance during this difficult time, covering travel, accommodation, medical and funeral expenses, with additional needs addressed promptly.
In recognition of the importance of clear communication at this time, many volunteers are also providing sensitive care to the families in regional languages. To support the mental health of the affected families and/or individuals, a team of trained psychologists and doctors has been deployed in Ahmedabad to offer trauma counselling and psychological support, while medical personnel, including nurses and a pharmacist, address ongoing or emerging health needs.
Two toll-free helpline numbers, established on 12 June, continue to provide information and support to Indian and international callers, addressing any queries or support needs from the families.
We will continue supporting those affected long after the work in Ahmedabad is done for, as our Chairman has said, these families are now Tata families.
Air India and Tata Sons remain steadfast in our commitment to stand by all those affected, ensuring they receive unwavering support, care, and compassion as they navigate this profound loss.
