Haryana Chief Minister, Nayab Singh Saini underlined that public service is the very foundation of good governance and directed officers to ensure that every citizen approaching government offices with a grievance returns with dignity and satisfaction. He emphasized that prompt, transparent and sensitive redressal of public complaints is not merely an administrative duty but a moral responsibility that must be accorded top priority.
The Chief Minister was chairing the District Public Relations and Grievance Redressal Committee meeting in Gurugram on Wednesday. Industry and Commerce Minister, Rao Narbir Singh, Pataudi MLA, Smt. Bimla Chaudhary, Sohna MLA, Sh. Tejpal Tanwar, and Gurugram MLA, Sh. Mukesh Sharma were also present during the meeting.
A total of 16 complaints were taken up during the meeting, of which the Chief Minister resolved 12 cases on the spot. Directions were issued to keep the remaining four matters pending until the next meeting. The Chief Minister further directed the officers concerned to submit detailed status reports for these cases.
*Swift Justice Through Samadhan Shivir Camps*
Highlighting the government’s commitment to speedy grievance redressal, the Chief Minister said that regular Samadhan Shivir camps are being organized every Monday and Thursday at district and sub-division levels. He informed that around 40,000 complaints have been received through these camps so far, out of which nearly 30,000 have already been successfully resolved.
He further stated that out of 1.42 lakh complaints received directly by him, approximately 1.35 lakh have been disposed of.
The Chief Minister said that grievances registered on the CM Window portal are also being addressed expeditiously, and only those cases remain pending which are sub judice or involve family disputes requiring resolution through legal procedures.
*Inquiry ordered against Jatoli Mandi PACS Manager*
Taking serious note of a complaint from Chhilarki village in the Pataudi area, the Chief Minister directed a detailed inquiry against the manager of Jatoli Mandi PACS. The complainant alleged that farmers face significant difficulties in obtaining fertilizers due to the manager’s working style, along with complaints of unsatisfactory behavior and arbitrary practices in fertilizer distribution.
The Chief Minister directed the concerned officers to conduct a fair and impartial inquiry and submit the report to the Deputy Commissioner at the earliest.
*Dhanwapur Underpass Repair to Be Completed Within 15 Days*
 During the meeting, the issue of water seepage and waterlogging at the Dhanwapur railway underpass, causing inconvenience to commuters, was brought to the Chief Minister’s notice. He directed the concerned departments to complete the repair work within the next 15 days to ensure smooth and safe movement for the public.
He also directed the officers to take preventive measures so that such problems do not recur in the future, thereby sparing citizens from repeated inconvenience.
*Directions issued to Improve Sewerage, Sanitation and Power Systems*
The Chief Minister directed Municipal Corporation officers to ensure that there are no broken sewer covers or incidents of sewer overflow anywhere in the city. He emphasized regular monitoring of the sewerage system to prevent inconvenience or accidents.
He also directed the officers to further enhance cleanliness standards by focusing on regular sanitation drives, effective waste management, and maintaining a clean urban environment. Additionally, the power department was directed to ensure that electricity poles do not obstruct roads or pathways, posing risks to public movement. The Chief Minister stressed the need for inter-departmental coordination with citizen convenience as the top priority.
*Action on Illegal Encroachments on Green Belt Land in Gwalapahari*
The Chief Minister took serious cognizance of illegal encroachments on green belt land reserved under the master plan in Gwalapahari village. He directed officials from the Public Works Department and the Municipal Corporation to jointly conduct on-site demarcation to ascertain the factual position before initiating further action.
He made it clear that encroachment on government land—especially green belts meant for public use—will not be tolerated under any circumstances, and strict action will be taken as per rules if illegal occupation is confirmed.
*Sick Newborn Children Will Not Be Deprived of Medical Facilities: Arti Singh Rao*
 *28-bed Neonatal ICU inaugurated at PGIMS Rohtak*
Haryana Health Minister Arti Singh Rao said sick newborn children from poor families will not be deprived of medical facilities and that the State Government is committed to ensuring the health of every citizen, from children to the elderly. A 28-bed Neonatal Intensive Care Unit (NICU) has been inaugurated today in the Paediatric Department of PGIMS Rohtak, which will especially benefit the economically weaker sections.
The Health Minister said that it was often observed that newborns delivered outside PGIMS, who required ICU care due to illness, and their families had to face considerable hardship because of the non-availability of ICU beds at PGIMS. For several years, there had been a felt need for an ICU facility for outborn newborns at PGIMS Rohtak.
She said that PGIMS receives patients from across the state, and keeping in mind the interests of poor patients, the State Government has developed this state-of-the-art ICU equipped with modern facilities. This ICU has now been dedicated to the service of critically ill newborns.
Arti Singh Rao further stated that babies born prematurely are often underweight and may face breathing difficulties, due to which they require neonatal ICU care. With the start of this new facility, critically ill infants and newborns will no longer have to depend on private hospitals or other cities for treatment. Earlier, the availability of neonatal ICU beds at the institute was very limited, causing significant difficulties in admitting infants below one month of age. Now, this ward, equipped with modern machines, will provide immediate and better treatment to newborns.
After inaugurating the 28-bed Neonatal ICU, Vice Chancellor of PGIMS Rohtak, Dr. H.K. Aggarwal, informed that all the latest medical equipment has been provided in this facility. He especially thanked Haryana Chief Minister Sh. Nayab Singh Saini and Health Minister Arti Singh Rao for this initiative.
Dr. Aggarwal said that around 200 newborns requiring ICU care report to the Emergency Department every month. With the commissioning of this ICU, there will be a significant improvement in the neonatal mortality rate in the state, which is a major contribution towards national development.
